Privacy notice

Who we are

This website, www.mksh-fm.com, is operated by MKSH For Facilities Management Services L.L.C, a limited liability company licensed in Dubai, United Arab Emirates (“MKSH”, “we”, “us”). We are responsible for the personal information described in this notice.

What we collect

We collect only what you choose to give us through the introduction form:

• your name, organisation, e-mail address and, if you give it, your telephone number;
• your area of interest, your preferred way of being contacted, and your message.

Like any website, our hosting provider may record basic technical information when pages are requested, such as your IP address, browser type and the time of the visit. It is used to keep the site secure and working, and not to identify you.

This website does not use cookies, and we do not build profiles of visitors. We see only anonymous, aggregated visit statistics from our host, Cloudflare (for example, how many people viewed a page), collected without cookies and without identifying you.

Why we use it

We use the details you send us to reply to your enquiry and, if you wish, to arrange a meeting. We rely on your consent, which you give when you submit the form, and on our legitimate interest in responding to people who contact us. We will not use your details for marketing unless you ask us to.

Who sees it

Your enquiry is read by the office and the principals of MKSH. We do not sell or rent personal information. We share it only with:

• the service that delivers the form to us, and our website host, who process it on our behalf and under our instructions;
• authorities, where the law requires it.

Some of these providers may store information outside the United Arab Emirates. Where they do, we take steps to make sure it is protected to the standard required by UAE law.

How long we keep it

We keep enquiry details for as long as we need them to respond and to follow up. If an enquiry does not lead to a relationship, we delete it within 24 months. If it does, we keep what is needed for that relationship and for our legal obligations.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is inaccurate or incomplete;
• delete your information, or restrict how we use it;
• stop using it, including by withdrawing your consent at any time.

Write to enquiries@mksh-fm.com and we will reply within 30 days. If you are not satisfied with our answer, you may contact the UAE Data Office.

Security

The website is served over an encrypted connection, and access to enquiries is limited to the people who need it. No method of transmission over the internet is entirely secure, so please do not send us sensitive documents through the form.

Children

This website is intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.

Contact

Questions about this notice, or about your information, are welcome at enquiries@mksh-fm.com.